E-Governance Success Story
Citizen-Reported, GIS-Verified Grievances
Citizens had no fast, location-verified way to report civic issues — potholes, garbage, drainage, unauthorized construction — directly to the responsible municipal engineer.
Pimpri Chinchwad Municipal Corporation; adopted for Mumbai monsoon grievance reporting
The Solution
What Probity Software Delivered
Voice of Citizen (voiceofcitizen.com) pairs a citizen mobile app and Facebook app with a GIS-based grievance management system. Citizens photograph an issue; the app auto-captures GIS location, phone number and timestamp, and SMS-alerts the responsible engineer, who actions it on a map with third-party contractor workflow support where needed.
Modules Implemented
- GIS Grievance Reporting
- Mobile Citizen App
- Departmental Workflow Routing
Outcomes
- Launched at Pimpri Chinchwad in 2010
- Gained wide adoption during Mumbai's 2012 monsoon pothole-reporting drive
- Has drawn interest from law-enforcement agencies for crime reporting on the same platform
Enquiry