E-Governance
Connected Government. Responsive Public Services.
A complete, modular e-Governance ecosystem — municipal ERP, GIS, real-time works monitoring, citizen services and secure procurement — built on nearly two decades of Indian government-domain delivery.
Government Challenges Addressed
Where Municipal Governance Breaks Down Without an Integrated Platform
Fragmented departmental systems
Citizen services, revenue, works and administration run on disconnected tools, with no single view of the organization.
Manual, opaque approvals
Paper-based procurement and permissions slow delivery and make audit trails difficult to reconstruct.
Limited field visibility
Public works progress and quality are hard to verify without physical site inspection.
Citizen access friction
Residents must visit offices in person for services that could be resolved online or on a mobile app.
E-Governance
One Municipal ERP, Five Functional Groups
Financial accounting sits at the centre of the suite. Every module connects to it, and to the common technology foundation, so departments can roll out independently without losing a single, coherent view of the organization.
Select a function to see what’s inside it:
Citizen Services
Direct-to-citizen municipal services and public welfare programmes.
- Citizen Facilitation Centre
- Grievance Management
- Birth and Death Registration
- Solid Waste Management
- Health Programme Management
- Programmes for the Urban Poor
- Municipal School Management
- Public Auditorium Management
- Public Library Management
- Fire Brigade
- Disaster Management
Flagship Deployment
Integrated E-Governance, Recognized Nationally
Pimpri Chinchwad Municipal Corporation (PCMC)
PCMC needed to unify citizen services, finance, revenue, approvals, procurement and administration under a single, JnNURM-compliant e-Governance reform programme.
Probity Software implemented an integrated municipal e-Governance suite covering the full ERP scope — citizen services, taxes and fees, licences and approvals, administration and procurement — along with LiveWorks™ for real-time public works monitoring, live for over three years at PCMC.
- First System Integrator in India to complete all e-Governance Reform Requirements set by JnNURM for a Municipal Corporation under the National Mission Mode Project
- Cited by the JnNURM Director, Government of India, as a national reform benchmark
- Contributing platform behind PCMC's "Best City of 2011" recognition
- Ranked No.1 in the city e-Governance Index in 2022, with Pune ranked second (Free Press Journal)
Recognition: National e-Governance Gold Award, 2011–12 (DARPG & DIT, Government of India) · InformationWeek EDGE Award for e-Governance, 2010 · SKOCH Award — Citizen Service Delivery, 2010 · No.1, city e-Governance Index, 2022
GIS & Urban Intelligence
See the City. Understand the City. Govern It Better.
Ranked No.1 Smart City consultant for Government of India proposals in Maharashtra and Jharkhand, and empanelled as Smart City consultant for Andhra Pradesh, Telangana, Karnataka and Goa. Designed and developed the Pune Smart City portal (punesmartcity.in) and Pune's e-Governance portal (puneconnect.in) for Pune Municipal Corporation.
LiveWorks™ • Flagship Platform
From Administrative Approval to On-Site Execution
LiveWorks™ is Probity Software's proprietary Works Management ERP for public road works, infrastructure projects and buildings — combining SCADA and GPS/GPRS hardware with software to monitor construction quality in real time.
Live in production at
- Pimpri Chinchwad Municipal Corporation (live for 3+ years)
- Municipal Corporation of Greater Mumbai
- PWD National Highways
- PWD Nagpur
- Pune Municipal Corporation
Citizen Services & M-Governance
Every Citizen Interaction, One Tap Away
From grievance reporting to bill payments, citizen-facing services are built mobile-first and connected to the same departmental workflows administrators use.
Voice of Citizen
voiceofcitizen.com • Pimpri Chinchwad, 2010
A GIS-based grievance reporting and management platform with a citizen mobile app and a Facebook app. Citizens capture a photo of a civic issue — potholes, uncleared garbage, leaking drains, unauthorized construction — and the app automatically attaches GIS location, phone number and timestamp. The relevant engineer is alerted by SMS and can act on the mapped complaint, with workflow support for third-party contractors. Gained wide adoption after use during Mumbai's 2012 monsoon pothole-reporting drive, and has since drawn interest from law-enforcement agencies for crime reporting.
M-Governance Capabilities
- App for citizens and authorities
- Online complaint registration
- Online bill / tax payment
- Right to Services
- Tender information
- Know Your Works
- Android, iOS and Windows platforms
Direct Benefit Transfer
Subsidies Credited Directly to Beneficiary Bank Accounts
DBT reduces leakage, duplication and delay by transferring government scheme subsidies straight into linked bank accounts, with a fully digital, auditable approval workflow.
DBT for Tribal Development Department
Direct Benefit Transfer for the Tribal Development Department, moving scheme subsidies directly into beneficiary bank accounts to reduce leakage, duplication and delay.
DBT for the Project on Climate Resilient Agriculture (PoCRA)
Farmers register and apply for schemes via web/mobile app; PoCRA officials approve digitally; farmers apply for disbursement after procurement; PoCRA approves procurement and disbursement; the sanctioned amount is credited directly to the farmer's bank account.
- Registration
- Application for Scheme
- Approval
- Procurement
- Sanction
- Disbursement
Public Safety
Tenant Registration
A website and mobile app that lets owners of houses, hotels and lodges register the tenants and guests staying at their property, giving police a running record of visitors across the city for security intelligence.
tenantreg.in • Maharashtra Police / Pune Police
Dashboards & MIS
One Streamlined View Across Every Service
Web-based service dashboards give administrators a single, streamlined interface across managed services — reducing repeated logins and fragmented tools across departments.
Chatbots
Automated, Always-On Citizen Support
- 24/7 support without added headcount
- Handles high-volume, repetitive citizen queries
- Frees staff for complex, high-touch cases
- Reduces the need for round-the-clock multilingual/international staffing
IoT Platform — Oxynia
Platform-as-a-Service for a Connected City
Probity Software is the exclusive development, implementation and distribution partner for Oxynia's IoT Platform-as-a-Service.
Common Technology Foundation
A Shared Foundation Under Every Application
Every application in the suite has standardized access to the same core services — so security, identity and integration behave consistently no matter which department is using them.
Single Sign-On · Role-Based Access Control and Security · Audit Trail and Logging · GIS Integration & GPS-Based Locational Services · Field Terminal Integration Services · SMS and Mobile Phone Integration · Online Payment Integration · Digital Signatures and PKI · Electronic File / Photo / Document Upload, Signing & Management · Service-Level Monitoring & Reporting · UID and Smart Card / Biometric Integration · XML and REST Gateway Services
Integrations
Connected to the Systems Governments Already Rely On
Nearly two decades of integrating government platforms with banks, payment gateways, identity services and public digital systems across India — so a new deployment plugs into what a department already runs.
- Government & Identity
- Aadhaar (UIDAI), PAN / Income Tax, DigiLocker, MahaOnline …
- Banking Partners
- Axis Bank, HDFC Bank, ICICI Bank, Bank of Baroda …
- Payment Gateways
- BillDesk, BillCloud, Easebuzz, TechProcess …
Awards & Recognition
Recognized at the National and State Level
- 2022
Pimpri Chinchwad Municipal Corporation ranked No.1 in the city e-Governance Index, with Pune ranked second
PCMC
Source: Free Press Journal ↗ - 2018
Construction Times Award — Emerging IT Solution Provider Company of the Year
- 2016
Ranked No.1 consultant for Smart City proposals (Maharashtra, Jharkhand, Madhya Pradesh)
Government of India
- 2016
First System Integrator in India to integrate DigiLocker with municipal certificates
- 2014–2015
State e-Governance Gold Award
MHADA
- —
JnNURM specifically recommended use of Probity Software's products across all ULBs
JnNURM, Government of India
“Probity Software Pvt. Ltd. is the first System Integrator in India to have finished all e-Governance Reform Requirements set by JnNURM under the National Mission Mode Project for Pimpri Chinchwad Municipal Corporation.”
E-Governance Enquiry
Discuss an E-Governance Project
Tell us about your municipal corporation, department or Smart City programme.